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Frequently Asked Questions
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Is a policy number required?
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For auto
policies, a policy number is not necessary if you have two other pieces of
information from the policy (VIN and either name or address).
For
homeowner policies, a policy number is required along with either the name or
address.
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May I search by Name and Address?
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For
security purposes, the system will not allow a search by policyholder last
name when combined only with the address.
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May I search by Vehicle Identification Number?
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VIN may
be used as one of the search criteria for auto policies. A policy number,
policyholder name or address must also be entered.
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If the address or name of the lienholder/mortgagee is
incorrect or changes need to be made, who should we contact?
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You have
the option to resolve these issues through this online system by using the
Update option. For additional help you
may contact customer service using the number listed on the login page.
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Will the policy information reflect the last renewal date and will
it show the effective date of coverage for a particular vehicle?
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For
renewal date, the screens will show the renewal date of the current term. As
for the effective dates, currently you enter the date you want information
displayed for and the information displayed is policy date as of the date you
requested.
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How far back can we enter an effective date?
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The
effective date can be backdated up to 15 months.
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What does it mean by Line of Business on the Search Menu?
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This is
for the policy type which will be either Auto or Fire. Fire is an old term for homeowners
insurance, so if you're looking for a homeowners policy please choose Fire.
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How can you tell if it is a leased auto?
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If it
is a leased vehicle, the Lender will be displayed as Lessor.
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What is List Bill and why do I not see anything when I use
that option?
List Bill is a
way to receive Auto and Fire notices via the ePartner
site rather than paper notices (New Business, Changes, Renewals, etc) via mail. This is an additional opt in service that can be set up for your
lender clause. It helps reduce the
volume of mail going to your company and gives you immediate access to
notices. Fire List Bill clients also
have the ability to pay premium amounts due via the List Bill "Pay Now"
feature.
How do Texas auto policies differ from the other states?
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Texas
auto policies have one policy number but with 3 units(cars)
listed. A unit number will display once a Texas auto policy is entered. You
will be able to choose unit 1, 2 or 3. The unit number can be located on the
Declarations page under Veh.
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What is the payment address for Fire? (checks only)
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The
address is PO Box 0991, Carol Stream, Illinois 60132-0991.
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What is the address to send correspondence for Fire policies?
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The
address is PO BOX 2602 Grand Rapids, MI 49501
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What are the Fire companies for FACT (Farmers Action
Communities of Tomorrow)?
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The
names are Civic Property & Casualty Company, Neighborhood Spirit &
Casualty Company and Exact Property & Casualty Company.
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How can we know if a policy has been cancelled and rewritten?
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A
message will appear that says, "Policy has been rewritten. New policy
has been prefilled."
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Why would there be a message stating to shorten the length of
the city to 9 characters?
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Sometimes
an account number is entered on an auto lienholder policy and system may have
reached its limitation. If it has reached its limitation, the city will need
to be shortened to 9 characters or less.
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I choose option "Display Policy Details" and then I want to
change the lienholder/mortgagee and the change option does not display for
this. Why?
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The
policy is unavailable at that time to make a change as it may have a pending
transaction. You can wait a few days and then try to process the change
again.
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What is the correct name and address to use when changing the
Auto Lienholder?
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You
can use the lender code or the name, state and zip code of the lienholder.
If you know the four digit "lender code" of the lender you want to appear
on the policy, you may enter it in the lender code box when processing a
change or addition of a lienholder to a specific policy.
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If
you do not have the four-digit lender code, simply skip the "lender
code" box and key in at least one character of the lienholder
company name, select the state in which the lienholder company is located
from the drop down menu, and key a minimum of five digits of the
lienholder's zip code, then click on the "search" button to begin the
search.
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If
the search criteria entered renders more than one lender code, the screen
will display all that match your search criteria, and will allow you to
select the appropriate lender code based on the complete address of the
lender.
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If an auto policy has Liability only, can I still add a
lienholder?
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No, you
will receive a message "The policy cannot have lienholder information
updated". You will not have an option on the display page to update the policy.
You will need to contact the agent so the CCD and Collision can be added.
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Why would I receive a message "A Facesheet
is not able to be sent to you from this transaction.
To order a Facesheet, process a separate
transaction with effective date of xx/xx/xxxx."?
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If
there is a future transaction and you are trying to request a facesheet currently, you will have to go to the future
date and request the facesheet. You can still
process the lienholder/mortgagee change with the current date but you will be
unable to request a facesheet with the current
date.
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Is it necessary to enter both the mortgagee code and
name, state, and zip of the lender on a change?
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No, you
may search using the mortgagee code or the name, state and zip code of the
mortgagee. Each mortgage lender in the Farmers Insurance Group mortgagee
database is assigned a four digit "mortgagee code". If you know the
four-digit code of the lender you want to appear on the policy, you may enter
it in the "mortgagee code" box when processing a change or addition of
mortgagee to a specific policy.
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If
you do not have the four-digit mortgagee code, simply skip the
"mortgagee code" box and key in at least one character of the
mortgage company name, select the state in which the mortgage company is
located from the drop down menu, and key a minimum of five digits of
the mortgagee's zip code, then click on the "search" button to begin the
search.
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If the search criteria entered renders more than one mortgagee
code, the screen will display all that match your search criteria, and
allow you to select the appropriate mortgagee code based on the complete
address of the lender.
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