New Address for Overnight Payments

Effective 5/8/2023, Farmers Insurance Group® has changed to a new PO Box for overnight payments. Please see new addresses at bottom of the main or Contact Us page.

Updated Terms of Service

Effective 10/15/2021, Farmers Insurance Group® has updated the terms of service for the ePartner website. By signing on to the website you are subject to the terms and conditions provided upon login.

Changes to Website

Effective 5/15/2020, the ePartner website has been updated with new security. Please update your bookmarks, as the old link may no longer work.

If you experience issues logging in, please have your IT check that the following domains are not being filtered:
*.okta.com
*.mtls.okta.com
*.oktacdn.com

This webpage works best with Chrome.

How to change your password

Due to a recent security update we have removed the self-service "change password" link. To change your password please send a request to epartner@farmersinsurance.com along with your user id. We will issue you a new password as soon as possible.

What to do if login prompt is missing

This site requires Javascript to function. If you do not see the login prompt on the right side of the page, then javascript may be disabled. Please follow these instructions to troubleshoot.

Chrome

1. Click on the 3 dots on the top right hand corner and choose “Settings”
2. In the “Search settings” box, type Javascript
3. In the results, expand the Site Settings section
4. The JavaScript section should say “Allowed”
5. If it says "Blocked" then click the arrow to expand, and then toggle the button to the right of "Blocked"

1. Open IE and click on the gear on the top right and choose Internet Options
2. Click the Security Tab, then choose “Internet” from the top options and click “Custom Level” towards the bottom of the page
3. Scroll towards the bottom of the Security Settings window to “Scripting”
4. The option for “Active Scripting” should be set to “Enable”

If you are unable to perform the above steps please reach out to your company's IT resource for assistance.

Error Screen on Log In

If you are receiving an error when logging in with our user ID that displays a red header and says 'Test, Please Enter you user name and password below', please do the following to log in.

• In Internet Explorer, select 'Tools' from the file menu, then click on 'Internet Options'.
• Under Browsing History, click the 'Delete' button.
• In the box that pops up, select 'Temporary Internet Files', 'Cookies' and 'History'.
• Click the 'Delete' button.
• A box will appear indicating the progress. If you have not done this in a while, it could take a few seconds.
• Once it is finished, close ALL Internet Explorer windows.
• Open a new window and go to https://epartner.farmersinsurance.com to log in.

ePartner Lender Website Enhancements

Effective June 14, updates to the ePartner lender website require users to enter two separate criteria from a Farmers policy in order to view policy details or make changes to auto and home policies. This change was made to further enhance data security for Farmers customers. The required information includes two of the following:

1. policy number,

2. VIN (for Auto only)

3. policyholder last name or address.

Once the two pieces of information and the correct line of business have been entered and confirmed, navigation to the ePartner policy details page will continue. Before logging in for the first time, please clear the cookies and history from your browser (Tools>Internet Options>Delete Browsing History).

FAQ:

Why are two criteria required for policy searches? A new validation method has been put in place to further enhance data security for Farmers policyholders. Requiring two criteria provides for more accurate validation and retrieval of the correct policy.

May I use any combination of criteria for policy searches? For security purposes, the system will not allow a search by policyholder last name when combined only with the address. All other combinations are acceptable.

Is the List Bill process affected by this change? No. The List Bill process has not changed.

Is there a reference guide available? Yes. That guide will be published on June 14th in the links section.

Top Lender Paperless Transition

1. ePartner Website-List Bills

By visiting farmers.com and entering your company's secure access code, you will instantly be able to view policy information you previously would have had to search for in paper files.

This option replaces the paper notices you are currently receiving. These include notices of new business, cancellations, reinstatements, renewals and policy changes.

The notices are updated daily and remain available for a minimum of 30 days. If a paper copy is necessary, you have the option of printing the notices as they are displayed. This option is available for both Hazard (Home) and Auto policies. This is a free service.

EDI-Electronic Data Interchange-ASC X12 Format

Notices can be sent electronically for new business, cancellations, reinstatements, renewals and policy changes.

If you do not 'track' insurance on your loans, we can transmit your relevant data to an electronic mailbox instead of sending paper copies, at no cost to you.

We would like to help you make a smooth and timely transition to one of these two options. Please contact us through the 'Sign Up' link to get a login ID.

List Bill

Have you heard about our List Bill option? Interested in saving paper? with List Bill we can 'turn off' the paper, including bills and changes sent to your mailroom. Instead you would be able to view policy changes, cancellations, new business and reinstatements online! You would even have the option to pay policies and bills by wire transfer or ACH payment. Help us 'Go Green' and sign up for List Bill today.

Feedback

We constantly monitor feedback from the ePartner website. Please make sure to include your email address if you are asking questions regarding specific policies or problems. With this information we can contact you if we need additional information or have a resolution.