QUESTIONS AND ANSWERS
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Do you have to have a policy number?
No. You may access policy information by keying a Policy Number, or you can search for the policy by using Client's Name, Address and Line of Business.

Will we be able to make any changes to the policy?
By using the Update Option you are able to add, update or delete lienholders or 1st Mortgagee for a specific policy. This option is also available from the Auto or Fire Display page.

What would be the Lienholder/Mortgagee's cancellation date?
The cancellation for a lienholder/mortgagee is usually 15 days from the date the cancellation is mailed. The insured's actual cancellation date will be the date indicated on the screens.

If the address or name of the lienholder/mortgagee is incorrect or changes need to be made, who should we contact?
You have the option to resolve these issues through this online system by using the Update option.

Will the policy information reflect the last renewal date and will it show the effective date of coverage for a particular vehicle?
For renewal date, the screens will show the renewal date of the current term. As for the effective dates, currently you enter the date you want information displayed for and the information displayed is policy date as of the date you requested.

How far back can we enter an effective date?
The effective date can be backdated up to 15 months.

What states does Farmers operate in?
We currently operate in 41 states. These are provided on the drop down menu on the screen where you enter the policy number.

What types of vehicles will we be able to access?
You will be able to access private passenger, motor homes and motorcycles.

What does it mean by Line of Business on the Search Menu?
This is for the policy type which will be either Auto or Fire.

Can I do a search by Name and Address?
By using the Search by Name and Address Option you are able to Search for a policy by Name and Address.

Can I do a search by Vehicle Identification Number?
Choose option "SEARCH BY VEHICLE IDENTIFICATION NUMBER"
  • If vehicle year is prior to 1981, enter the last 3 numeric digits of the VIN or Complete VIN (maximum 17) and also enter State (Code or Name) and then choose CONTINUE

  • If vehicle year is after 1981, enter either last 9-alpha/numeric characters of VIN or Complete VIN (maximum 17) and also enter State (Code or Name) and then choose CONTINUE.

  • If there is a complete match the policy information screen will be displayed.

  • If there are duplicates, the VIN's with the vehicle year/make/model, insured last name and policy number with state code will be displayed. Select the correct vehicle and enter to display the policy information screen.

  • After the policy information screen has been displayed and the VIN is not the one you are looking for, more than likely a vehicle change has been processed. Enter the policy number again and use an effective date of 1 day prior to the "VEHICLE INCEPTION DATE" that is listed. This should then bring you to the correct vehicle.

  • Last 5 digits will always be numeric for cars and light trucks.


  • How can you tell if it is a leased auto?
    If it is a leased vehicle, the Lender will be displayed as Lessor.

    How do Texas auto policies differ from the other states?
    Texas auto policies have one policy number but with 3 units(cars) listed. A unit number will display once a Texas auto policy is entered. You will be able to choose unit 1, 2 or 3. The unit number can be located on the Declarations page under Veh.

    What is the payment address for Fire? (checks only)
    The address is PO Box 913, Carol Stream, Illinois 60132-0913.

    What is the address to send correspondence for Fire policies?
    The address is PO Box 29228 Shawnee Mission, KS 66201-9228.

    What are the Fire companies for FACT (Farmers Action Communities of Tomorrow)?
    The names are Civic Property & Casualty Company, Neighborhood Spirit & Casualty Company and Exact Property & Casualty Company.

    How can we know if a policy has been cancelled and rewritten?
    A message will appear that says, "Policy has been rewritten. New policy has been prefilled."

    Why would there be a message stating to shorten the length of the city to 9 characters?
    Sometimes an account number is entered on an auto lienholder policy and system may have reached its limitation. If it has reached its limitation, the city will need to be shortened to 9 characters or less.

    I choose option ‘Display Policy Details’ and then I want to change the lienholder/mortgagee and the change option does not display for this. Why?
    The policy is unavailable at that time to make a change as it may have a pending transaction. You can wait a few days and then try to process the change again.

    What is the correct name and address to use when changing the Auto Lienholder?
    You can use the lender code or the name, state and zip code of the lienholder. If you know the four digit ‘lender code’ of the lender you want to appear on the policy, you may enter it in the lender code box when processing a change or addition of a lienholder to a specific policy.

    If you do not have the four-digit lender code, simply skip the ‘lender code’ box and key in at least one character of the lienholder company name, select the state in which the lienholder company is located from the drop down menu, and key a minimum of five digits of the lienholder's zip code, then click on the ‘search’ button to begin the search.

    If the search criteria entered renders more than one lender code, the screen will display all that match your search criteria, and will allow you to select the appropriate lender code based on the complete address of the lender.

    If an auto policy has Liability only, can I still add a lienholder?
    No, you will receive a message ‘The policy cannot have lienholder information updated’. You will not have an option on the display page to update the policy. You will need to contact the agent so the CCD and Collision can be added.

    Why would I receive a message ‘A Facesheet is not able to be sent to you from this transaction. To order a Facesheet, process a separate transaction with effective date of xx/xx/xxxx.’?
    If there is a future transaction and you are trying to request a facesheet currently, you will have to go to the future date and request the facesheet. You can still process the lienholder/mortgagee change with the current date but you will be unable to request a facesheet with the current date.

    Is it necessary to enter both the mortgagee code and name, state, and zip of the lender on a change?
    No, you may search using the mortgagee code or the name, state and zip code of the mortgagee. Each mortgage lender in the Farmers Insurance Group mortgagee database is assigned a four digit ‘mortgagee code’. If you know the four-digit code of the lender you want to appear on the policy, you may enter it in the ‘mortgagee code’ box when processing a change or addition of mortgagee to a specific policy.

    If you do not have the four-digit mortgagee code, simply skip the ‘mortgagee code’ box and key in at least one character of the mortgage company name, select the state in which the mortgage company is located from the drop down menu, and key a minimum of five digits of the mortgagee's zip code, then click on the ‘search’ button to begin the search.

    If the search criteria entered renders more than one mortgagee code, the screen will display all that match your search criteria, and allow you to select the appropriate mortgagee code based on the complete address of the lender.

    How to get best results when viewing a PDF document?
    PDF (Portable Data Format) document can be viewed using Adobe Acrobat Reader. You must have Adobe Acrobat Reader version 5.0 onwards for better results.

    PDF documents can be viewed within the browser window or as a separate window. You must have the appropriate ‘PDF plug in’ for the browser to view the PDF document in the same window or, define Adobe Acrobat Reader as the ‘helper application’ in the browser to view it in separate window. This application is designed to view the PDF document within the same browser window.

    To view a PDF document within the same browser window, the following settings should be made.

  • The Adobe Acrobat Reader 5.0 should be enabled to view the PDF
        document in the same browser window.

        Click on ‘Edit’ in the tool bar and select ‘Preferences’ and check
        the option ‘Display PDF in browser’.

  • Check to see if the browser has the correct PDF plug in
        available. Usually this should happen automatically when the
        Adobe Acrobat Reader is installed.